Thursday, August 28, 2008

Stay away from Hathway

Hathway is one of the most customer unfriendly companies I have ever come across... Few quick points:

1. Shut on sundays (if you are working and are busy on weekdays, forget getting your complaints addressed)

2. They DON'T accept credit card payments. You can't pay online. Sundays they are shut. To collect payment from home/office they charge Rs. 100... Bill Payment is a hassle in itself

3. Speeds are never what they promise. Their 128 kbps is slower than airtel's 64 kbps at times

4. Suddenly goes off at times.. Customer care has no clue what is happening.

5. Hidden plans, charges and tariffs.. (See your bills carefully)

6. See this.. I was on a plan with 128 speed and unlimited download for Rs. 1100 per month. With competition reducing rates they also launched a plan with 128 speed and unlimited download for Rs. 730 per month. HOWEVER, they never informed their existing customers and didn't change their rates. If you come to know of this, you have to call and get your rates adjusted from next billing cycle but if you dont know then you will keep on paying 400 extra...

7. Websites don't show current plans and you are not informed of them...

Monday, May 7, 2007

Domino's Pizza: Misleading Prices

Land up in any Domino's Pizza outlet in India and you are greeted with attractive offers. 110 for 2 pizzas, 199 for a special combo and so on. However, your bill never ends up being of amount you opted for. Rs. 110 becomes Rs. 124, 199 becomes 230 and so on (indicative figures).

Why? Answer is simple... taxes.

Now the point is if we have to pay taxes in every case, then why should they not be included in the advertised price? Why should we don't even know how much we are supposed to pay before the bill is generated? Forget ads even menu doesn't have the real prices.

Infact if Mc Donalds can include taxes in their menu and advertisement prices, why can't Dominos?

Taxes are not an (optional) additional topping Mr. Domino's...