Hathway is one of the most customer unfriendly companies I have ever come across... Few quick points:
1. Shut on sundays (if you are working and are busy on weekdays, forget getting your complaints addressed)
2. They DON'T accept credit card payments. You can't pay online. Sundays they are shut. To collect payment from home/office they charge Rs. 100... Bill Payment is a hassle in itself
3. Speeds are never what they promise. Their 128 kbps is slower than airtel's 64 kbps at times
4. Suddenly goes off at times.. Customer care has no clue what is happening.
5. Hidden plans, charges and tariffs.. (See your bills carefully)
6. See this.. I was on a plan with 128 speed and unlimited download for Rs. 1100 per month. With competition reducing rates they also launched a plan with 128 speed and unlimited download for Rs. 730 per month. HOWEVER, they never informed their existing customers and didn't change their rates. If you come to know of this, you have to call and get your rates adjusted from next billing cycle but if you dont know then you will keep on paying 400 extra...
7. Websites don't show current plans and you are not informed of them...
1 comment:
Yes I completely agree with this. My personal experience is very painful with Hathway cable internet.
1. No connectivity at times. its just not there!
2. Call up the conusmer care, they say ' sir your modem is showing offline we have escalated the complaint to senior technical staff, they will try solving it or visit your premise and look into.' and it never gets completed in the given time frame
3. but same people very eagerly follow on the renewals and payments. without fail and on time.
4. why on this piece of land do we see this kind of shabby service??? had it been some other 'western' country where law is strict than imagination, there wud be many legal law suits.
However, If a get an option against Hathway. I would choose it now!
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